Any order placed on the website "www.beletterose.com" involves consultation and therefore the acceptance of these terms and conditions.
• By mail: 31 rue du Cardinal Lavigerie, 33000 Bordeaux, France;
• By e-mail: ;
• By phone: + 33 6 75003153 (from 10 to 18 pm, Monday to Friday)
Article 1 - Definition
• "Customer" or "you" means any person of full age and having at least the legal capacity to contract, who place for non-professional purposes an order on the website the price and conditions indicated.
• "Order" means the purchase order placed by the Customer for one or more products on the Site for a delivery to a designated area in Article 8.2 of these Terms.
• "General Conditions" or "Conditions" means the conditions, as summarized in this document, governing the sale by la belette rose products to all customers.
• "Product (s)" means all products offered for sale on the Site.
• "Site" means the website edited by la belette rose
Article 2: Scope and acceptance
These Terms and Conditions are intended to define the contractual relationship between " la belette rose " and the Customer, and conditions applicable to all purchases made through the eshop called " la belette rose " regarless if the relation is B2B or B2C.
The acquisition of property through this site implies acceptance by the Customer of these terms and conditions of sale. These conditions shall prevail over any other general or special conditions not specifically approved by " la belette rose ".
" la belette rose " reserves the right to modify terms and conditions at any time. In this case, the conditions will be those in effect on the date of the Customer's order.
Article 3: Price
The prices displayed on the Site are in Euros (€).
These prices do not include postage and packing. Prices are subject to change at any time, unilaterally, without prior notice, depending on supply and economic conditions, the pricing policy of the various stakeholders: manufacturers, wholesalers and " la belette rose ". We charge based on the rate in effect at the time the order is taken: that is the one seen online at the time of validation of the order.
Article 4 : withdrawal Terms
Following Article L121-20-2 from French Consumer Code, you cannot exercise your right of withdrawal about Coopaname / la belette rose products. Indeed, the goods offered are manufactured on demand and thus clearly personalized. They are therefore excluded from the right of withdrawal.
Regarding colors, each screen is not calibrated in the same way, there may be minor differences in color with reality. The customer agrees to accept these differences tones.
Article 5: Commands
Orders are effective upon notice of receipt of confirmation of payment by banks for credit card payments via PayPal or PayPal account.
For bank fraud limitations reasons, " la belette rose " could ask the customer, provision of documents proving the identity of the client and the veracity of the order. In this case, the orders will be validated as soon as the documentary evidence of the customer's identity have been approved by the " la belette rose " law service.
" la belette rose " reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment on a previous order.
Any order implies acceptance of prices and descriptions of products available for sale. The order validated electronically is a final order, it can not be retracted outside the rules laid down in Article 4.
" la belette rose 'will email confirmation of the order recorded.
It is the responsability of the customer to carefully check the items he gives before confirming the order.
Article 6 : Implementation of the creation
The deadlines vary depending on the nature of the commissioned work.
Regarding the fully customized creations (littlePortraits, cards and objects with a littlePortraits or custom orders):
" la belette rose " validates the photo(s) used as the basis for the portrait; if it is of sufficient quality both in terms of size and pixel. You carefully fill the littlePortrait order form on the site. The turnaround time for a littlePortrait is around 10 days. You will receive two colors proposals via e-mail on which you can request up to 2 modifications (the following changes will be charged 3 € each) while keeping in mind that a littlePortrait is a work of art and not a identikit picture or a photo! After the completion validated by the customer, the work is sent according to the order. I remind you that littlePortraits are for personal use and not for commercial purposes.
Regarding the customisable items:
You carefully fill the item order form on the site. You receive a first « ready to rpress » proof within 3 days. You can request up to two amendments (the following changes will be charged 3 € each). After your final validation, the product is sent according to the order.
Article 7: Availability
" la belette rose " will strive to meet the demands of the customer and to execute orders for products of the latter. However, " la belette rose " will not be required to accept all orders and can not be held liable in respect of the customer in case of delay of delivery or of permanent or temporary unavailability of products.
Article 8: Payment
Payment for products will be made while ordering on the site by credit card through Paypal.
You can pay using a Paypal account.
If you do not have a Paypal account, at the payment stage select "I do not have a Paypal account" and you will be able to directly use your regular credit card.
Article 9: Delivery
The information you entered when ordering commit yourself. In case of error in the recipient's details (including name, street number and name, postal code, city name, phone number or email address ...), la belette rose can not be held responsible for the impossibility in which this error could lead her to deliver an Order.
la belette rose can not be held responsible for loss, delays in delivery due to errors or disruptions due to carriers. When you receive your order, please check your package with the postman at the time of delivery and, if necessary, open the package to check the items. If they were damaged, you must refuse the package and note a reserve on the delivery note. We remind you that if you refuse the parcel it will be returned to us directly without you paying. Any delivery in France with "Colissimo without signature" that is noted as delivered by the Post Office will be considered actually delivered and will be no refund by us.
9.1 - Shipping
The shipping costs, including costs of packaging and shipping are due by the Customer. They are charged in addition to the product sales price.
The amount of the delivery charges that will be applied to your order depends on the weight of the ordered products, the country of delivery and the mode of transport you choose. This amount will be provided before your validation control.
Products (excluding littlePortraits) are delivered directly by printers and therefore come from different places and in different packages.
9.2 - Zones and Delivery
The online sale of products presented on the site is possible for customers all over the world.
Deliveries are made in France according delivery methods:
• La Poste Colissimo Suivi to the delivery address the Customer provided, Monday to Saturday within two (2) to (5) five business days from the shipping date of the Order;
• or carrier when products come directly from our suppliers;
Deliveries to the rest of the world (DOM-TOM included), are made by La Poste using untracked parcels, or carrier when products come directly from our suppliers.
On the Customer's request, it is possible to use the format COLISSIMO Chronopost International Monitoring and Monday to Friday within three (3) to ten (10) business days from the shipping date of your Order, by country of destination providing an additional fee.
9.3 - Transport
As soon as the paiement is received, all orders will be dealt with minimum 3 working days (see Article 6 regarding custom work) and then assigned to a carrier (as selected when ordering). If available, you will receive the tracking number to monitor the progress of your delivery.
The carrier delivery note, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery. On delivery, the customer must check the contents, compliance and condition of the product before signing the acknowledgment of receipt. If anomalies appear, the customer must refuse delivery of the package or issue handwritten reserves, precise and dated. These reservations must be confirmed with the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the package. A copy will be sent to our company.
Deliveries are made to the address specified in the order. The risks are borne by the buyer from the time the goods leave our workshop. " la belette rose " cannot be held responsible for damage incurred along the way. Therefore in case of damage or loss during transit, protest must be made by registered letter with acknowledgment of receipt to the carrier within three days of delivery.
9.4 - Exchange
The products offered by la belette rose is custom made, no exchange can be proposed.
9.5 - Reimbursement
The products offered by la belette rose is custom made, no refund can be offered.
Article 10: Responsibility
In the online sales process, la belette rose is only bound by an obligation of means; her liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.
Article 11: Freedom of Information
The Customer has a right to access, modify and delete data concerning him (article 34 of the French Law "Informatique et Libertés"). To do so, he need to ask by email via the contact page.
Article 12: Product Intellectual Property
The mark " la belette rose " and products foud on are protected by Cécile Valletoux Amey copyright. All rights on the entire products sold on the site or by other distribution channels are exclusively of Cécile Valletoux Amey. The copyright in France is governed by the law of 11 March 1957 and the Act of 3 July 1985, codified in the Code of Intellectual Property.
In short, all intellectual property rights attached to the products indicated above remain unreservedly full ownership of Cécile Valletoux Amey.
Any reproduction, representation, use or modification by any means whatsoever, of all or part of a creation without the prior permission of Cécile Valletoux Amey is strictly prohibited and constitutes copyright infringement.
Article 13: Website Intellectual Property
All elements of the site "www.labeletterose.com ', all text, all literary data, graphics, sound recording, photographic, scenic, published on the website are protected by copyright and intellectual property.
Unless prior express written permission, reproduction and any use of works other than individual and private consultation are prohibited.
Any reproduction, representation, use or modification by any means whatsoever and on any medium whatsoever, all or part of a creation without the prior permission of Cécile Valletoux Amey is strictly prohibited and constitutes an offense infringement.
Article 14: Jurisdiction
All disputes arising under this contract and not resolved by mediation will be the exclusive jurisdiction of the French Paris Commercial Court or Tribunal de Grande Instance de Bordeaux, France.